Can't load add-on catalog

Y

Yiliya

榜眼
I'm in Russia and the add-on catalog doesn't load, on both home wi-fi and mobile network. I'm suspecting the Pleco servers are hosted on Cloudflare and got hit by one of the government blocks (they're banning whole IP ranges to block Telegram and other social media).

A lot of Russians use Pleco to sideload the popular open source BKRS dictionary, so it's depressing that the app is now broken. Is there any chance you would consider moving the add-on servers to another IP range?
 
Hi Yiliya,

maybe it's a silly question, but couldn't you use a VPN service for this purpose?

Edit: Google says, "Yes, hundreds of individual VPN services and major protocols are actively blocked in Russia by the telecommunications watchdog Roskomnadzor, though using a VPN is not formally criminalized for individual citizens. The government forces internet providers and popular domestic apps to restrict or block traffic associated with circumvention tools."

Cheers,

Shun
 
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Our servers are not on Cloudflare, no. I ran store.pleco.com through a bunch of Russia website block checkers and all but one came up clean, it doesn't seem to be consistently blocked in Russia. I also checked our activation logs and I see a user in Russia successfully connecting to our server and activating a purchase as of a few hours ago.

Any chance you have another network you could try? Or maybe try rebooting your device if you haven't already done that, in case there's some bad cached data?
 
That was probably me, I activated my code, then tried to download the dictionaries but the catalog wouldn't load. I'm assuming product activation and add-on downloads are on different servers?
 
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