Hello, I am a Chinese, my foreign friends to buy one of your software you originally provided to the ID IS ????-????-????-????. Since his phone was due to a software problem with updating procedures of the system, now installed your software will be called wrong, updated your system, Device ID is ????-????-????-????. error message as follows : "sorry, the keyfile you installed is invalid or does not match your current Device ID.Contact support @ pleco.com and include your Device ID in your e-m sixty, "How can we solve this problem, thank you, please reply as soon as possible!