Problem with chinese-italian dictionary

I have a student who lives in Italy and she downloaded this dictionary on her iphone, but it doesn't show up when she searches for a chinese character/word. I tried the demo version for this dictionary on my android, and it also doesn't show up! I can browse it in the "manage dictionaries" section, but it doesn't come up on searches and in the pop-up inside reader. We need help, thanks!!!
 

Shun

状元
Hi,

can you check if you have the following settings in Manage Dictionaries for your dictionary?

8566154C-BCA4-4014-9230-35DA56CE7DBC.png


With these settings, it displays fine here.

Hope this helps,

Shun
 
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