Issue with handwriting search

[antigones]

Hello,
I've been using Pleco for a long time and I am very happy about it.
Anyway, since a few days I hit an issue with the handwriting search: strokes are partially drawn or not drawn at all.
Besides, the app becomes very slow and it's very difficult to delete the character and get back to the keyboard search.
I checked the touchscreen and it seems ok (works well in the rest of the operating system): I also tried to reset the os, remove the glass cover, unistall and reinstall the app.
Anyone having the same issue?

 

[mikelove]

Not sure - if you're using Screen Reader does it help matters any if you turn that off? What brand/model of phone is this and where did you download Pleco from?

 

[antigones]

I am not using screen reader.
Issue persists by turning screen reader on and off.

Phone is:
ASUS_X008D
Android 7.0

I downloaded the package from the official play store, stock with the phone.

 

[mikelove]

Hmm.... sounds like something could be going on the background, then. How about if you delete Pleco again, then reinstall it from our website instead by typing:

pleco.com/getandroid

in your phone's web browser? (it's possible it might be trying to connect to Play for some reason, e.g. checking for new purchases)

 

[antigones]

I uninstalled and reinstalled Pleco from the website but nothing changed.
I can reproduce the issue by scribbling in circles on the handwriting panel, canceling the guess and trying to draw a real hanzi: strangely enough, this problem does not occour if I switch to "night mode"!

 

[mikelove]

Hmm, well that is odd - not really any changes between how things are rendered in day and night mode. If this was an OLED-based device + quite old I might guess that the power drain during daytime was forcing CPU throttling - an unlikely but not unheard-of scenario since they do use a lot more power when the screen is brighter - but on an LCD device like this, night versus day mode doesn't really affect power consumption at all.

Are you using a screen protector on your device? Does the problem persist with that off? (again kind of a stretch but maybe the heat from the display + friction from your finger are somehow distorting touchscreen sensitivity?)

If we had more reports of this we could try to investigate it as a software bug, but to be honest a single device isn't a lot to go on here - if it is a software problem hopefully we'll get more reports of it soon and be able to figure it out from there.

 

[antigones]

I removed the screen protector before resetting the phone (since I figured out it could be related to this problem) but no luck.
I am ok with the night mode on anyway.
Thank you very much!